Step 1: Click here to initiate your return. After you've requested a return, kindly wait as we'll email you return instructions within 24 hours.
If you have any questions, please feel free to contact us here. Or you can email us at firstname.lastname@example.org, and we will get back to you within 1-3 business days.
Step 2: Mail back your item(s) with a carrier of your choice.
Step 3: Refund will be issued within 3-5 days after we receive your item(s). Halara reserves the right to decline a return that does not comply with the conditions of our return policy.
Please do not send returns to the sender's address on the package you received. Returns will not be accepted without submitting the request first.
You have up to 30 days from the date you've received all your items.
Our standard returns window will be temporarily extended in anticipation of customers shopping early for the holidays. All items purchased online between November 20, 2023, and December 24, 2023, are returnable through January 23, 2024, or 30 days from delivery date, whichever is later. Although the returns window for orders will be extended, returns eligibility remains the same.
The item(s) and any accompanying free gifts must be returned in their original condition, unused, unwashed, and with the original tags attached.
Swimwear returns can only be accepted if the hygiene liner remains intact.
Unfortunately, we are unable to accept returns for lingerie, water bottles, hair accessories, glasses, hats, socks, jewelry or masks due to hygiene concerns.
Shipping costs are non-refundable.
Refunds will be granted once we've received and inspected the eligible return item. Due to high warehouse volume, please allow 3 to 5 days for return processing.
Refunds to your original payment method will be made within 5 business days upon receiving the returned item or cancellation request. If you don't receive your refund 14 days after returning the product, please email us immediately at email@example.com.
Refunds to Halara Gift Card will be issued within 1-2 business days.
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Please note that the conditions below are not deemed as defective in quality:
Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issues.
Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issue.
Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues.
Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute as quality issues.
Due to differences in design and style between items, there may be slight differences between different items of the same size. Please refer to the actual measurements.
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
Note that Halara is not responsible for any failed delivery attempt caused by the negligent behaviors of customers. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find your order information wrong, If you encounter any problems or have any concerns you can reach out to our dedicated Customer Support team throug this link or via email at firstname.lastname@example.org .