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Top 3 FAQs

Can I cancel/change my order?jia

It depends! If you contact us service@thehalara.com to cancel your order before it is shipped, we would be more than happy to help with the cancellation (or modification) of the order. However, once the order has been shipped, we are unable to modify or cancel your order at this time. However, once you receive your package, if you're not 100% satisfied with the items, we’ll be more than happy to assist you with the return.

How long does shipping take?jia

The shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.

What happens if my package is lost and stolen?jia

Once your items are shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days of leeway for delivery before contacting your local carrier for more information.
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